FAQ

We offer everything from charity websites, to bespoke online fundraising platforms and digital marketing grants.

We have worked with thousands of charities. We have clients such as: Harrison's Fund, Tourettes Action, MTV Staying Alive Foundation and The Royal Society of Arts all using our services on a daily basis.

Yes. Please give us a call or send us an email to discuss how we can help.

We support charities in the UK, Ireland, USA, Canada and Australia.

We offer services that will help your charity increase the amount of donations it receives online. However, we cannot guarantee that you will receive donations from the public

Charity Checkout is exclusively owned and operated by Online Giving Ltd, a social enterprise company limited by shares. We handle all aspects of our operation entirely in-house and maintain extremely high standards.

Yes. Our payment service provider will process your donations and transfer them directly to your bank account every day

Yes. All donations made through Charity Checkout are securely encrypted and processed using SSL with a minimum 128-bit encryption and firewalls. All credit/ debit card payments are processed via our PCI DSS Level 1 compliant payment gateway.

We will pass on all the data to your charity, including the donor’s full name, e-mail address, address and phone number, if they have provided one. We provide you with instant access to this data both via your online account and in Microsoft Excel or CSV format.

We offer both single and recurring debit/ credit card donation options, including Visa and Masterсard. American Express is also available, on request.

Yes. You can login to your online account at any time and cancel future payments that have already been set-up to your charity via a recurring donation.

Yes. We have a feature designed specifically for processing payments for goods, memberships and event tickets.

Yes. Charity Checkout has a return URL function, which can be used to direct donors to a web page of your choice after they have completed their donation. This can be used to direct donors to a ‘thank you’ message on your charity’s own website. You can also customise the payment receipt your supporters receive to automatically include a ‘thank you’ message.

Charity Checkout offers a completely customisable and branded payment service. Custom data fields enable charities to customise the payment process to collect any information they might require from your supporters.

Yes. You can use Charity Checkout to easily set-up custom donation pages, enabling you to run effective campaigns via Twitter and Facebook. You can also integrate Charity Checkout with your charity’s Facebook page.

The standard transaction costs are just 5% of the gross donation, plus card processing fees.

A maximum amount of $5,000 CAD applies to donations via Charity Checkout. However, this can sometimes be increased upon request.

A minimum amount of $1 CAD applies to donations made via Charity Checkout.

Our payment service provider will process your donations and transfer them directly to your bank account every day.

Yes. The website is mobile optimised with a responsive template. Whether you use a mobile phone or desktop to view the website, the size will adjust to ensure it looks good on that device.

Our AdGrants service uses Google Adwords. This is a paid advertising service that displays adverts in Google search results. Rather than using SEO to organically rank for a search terms, e.g. 'Cat Rescue', Google AdWords allows you to rank for these searches with an advert.

If your donation is paid with a credit or debit card, it is possible to change the amount of the donation. Log in to the dashboard and under the Accounts tab select Schedules. You will be able to see your regular donations listed here. Select the pencil icon to the right of the regular donation you wish to change and this will then open a pop-up where you can change the regular amount you give.

To cancel your regular donation, log in to the dashboard and under the Accounts tab select Schedules. You will be able to see your regular donations listed here. Select the pencil icon to the right of the regular donation you wish to cancel and this will then open a pop-up where you can cancel the regular donation you have set-up.

If you have recently made the donation we will be able to refund the payment. Log in to the dashboard and under the Accounts tab select Payments. You will be able to see your donations listed here. If next to the donation you wish to refund, the status is Collected, then you can select the pencil icon to the right of the donation and this will then open a pop-up where you can refund the donation. If the status is Paid, please contact the charity directly for a refund.

To change your password, navigate to the My Details tab and scroll to the bottom of the page. You will be able to enter a new password here.

You have full control over your website. You have access to the website editor and are able to add new pages, edit text, change pictures, etc.

The website has built in fundraising tools that have been specifically designed with charities in mind. There are call to action buttons, a newsletter signup tool and many other tailor made fundraising elements.

Yes. If you already own a domain name, we will provide you will full instructions on how to transfer the domain name.

No. As part of the website package, we provide hosting so that you do not need to purchase it from a separate supplier.

The vast majority of registered charities are eligible to apply for an AdGrant. Please contact us and we will apply for you. There is no cost to applying for the grant unless you are successful.

AdGrants offers up to $10,000 USD per month to be used as the budget for your charity’s Google AdWords account.

Yes, the Cost Per Click (CPC) price is limited to $2.00 USD per click. The daily budget is limited to $329.00 USD. This can determine how much of the available budget can be used.

The following types of charities are not eligible: governmental entities or organisations, hospitals or health care organisations, schools, childcare centres, academic institutions or universities (philanthropic arms of educational organisations are eligible).

You can make a complaint via the Contact Us page on our website. We will acknowledge your complaint within two working days and aim to resolve all complaints within ten working days where possible.